Invoice logo disappears on download - plus address reversed

Discussion of issues you faced using ONLYOFFICE

Invoice logo disappears on download - plus address reversed

Postby kinokeo » Mon Aug 03, 2015 10:15 pm

Hi. When I download an invoice our company logo is missing. It is also missing if I email the invoice to myself. I've tried uploading both a PNG and JPG to the size recommended.

Also, the address is shown in reverse order, starting with the country and ending with street name (except the postcode is still at the end). This is an unusual format for an Australian address.

Thanks for any help sorting these out.
kinokeo
 
Posts: 1
Joined: Mon Aug 03, 2015 10:02 pm

Re: Invoice logo disappears on download - plus address rever

Postby Kate » Tue Aug 04, 2015 1:51 pm

Hello,

We would like to note, that our developers are well informed about these issues and will do their best to resolve them as soon as possible.
As soon as the issues are resolved, the solution will be introduced into ONLYOFFICE during one of the next update of the service.

To avoid the problem with the company logo, please, press the "Print" button (instead of the "Download" button). In this case the invoice will be opened for printing with your company logo correctly.

We are sincerely sorry for the inconveniences.
Kate
 
Posts: 122
Joined: Mon Feb 09, 2015 11:17 am


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