Adding External Account

Discussion of the "Documents" module

Adding External Account

Postby cultivate » Sat Oct 10, 2015 11:58 pm

Looking for clarification in relation to the error
Object reference not set to an instance of an object
I am seeing when I save the external settings, for Dropbox/Box/OwnCloud.
Thanks
cultivate
 
Posts: 4
Joined: Sat Oct 10, 2015 11:39 pm

Re: Adding External Account

Postby Kate » Tue Oct 13, 2015 10:49 am

Hello,

We would like to recommend you learning a visual and detailed instruction on how to integrate other resources with ONLYOFFICE Documents (like Box, Dropbox, Google, OneDrive, SharePoint, Yandex), please, follow the link below:

http://helpcenter.onlyoffice.com/tipstricks/add-resource.aspx

If it doesn't solve the issue, please, contact us once again and specify the following details:

1) The step-by-step scenario of your actions.

2) The concrete moment the problem occurrs in.

3) Also, please, attach the screenshot which illustrates the issue mentioned.
Kate
 
Posts: 118
Joined: Mon Feb 09, 2015 11:17 am

Re: Adding External Account

Postby cultivate » Tue Oct 20, 2015 11:46 am

Thanks for your response Kate

1) The step-by-step scenario of your actions.

Lets just work on one access point for starters and not confuse things.

OwnCloud
Entered the Connection url.
Completed the Login and Password fields.
Entered the title of the folder where the documents from your account will be located.
Clicked the Save button.

2) The concrete moment the problem occurrs in.

When I click the "Save Button" at that exact point the error Object reference not set to an instance of an object appears.
See attached image which identical for both trailed instances.

Trust that clarifies things for you to be able to assist further
Attachments
onlyoffice1.png
onlyoffice1.png (53.89 KiB) Viewed 5927 times
cultivate
 
Posts: 4
Joined: Sat Oct 10, 2015 11:39 pm

Re: Adding External Account

Postby Kate » Tue Oct 20, 2015 2:02 pm

Hello,

Thank you for your reply and for the screenshot attached.

Would you, please, make the screenshot of a whole screen so that we can see the names of files and folders.
Kate
 
Posts: 118
Joined: Mon Feb 09, 2015 11:17 am

Re: Adding External Account

Postby cultivate » Tue Oct 20, 2015 9:28 pm

I may be naive but I don't make public any details on any public place for anyone to allow access to my server
I would have thought that was an obvious security issue.
Sorry
Next suggestion?
cultivate
 
Posts: 4
Joined: Sat Oct 10, 2015 11:39 pm

Re: Adding External Account

Postby Kate » Thu Oct 22, 2015 12:50 pm

Hello,

In this case we would like to recommend you contacting our support team via email support@onlyoffice.com and send the screenshot, that is necessary for our specialist to detect the issue.
We guarantee the safety of your data!
Kate
 
Posts: 118
Joined: Mon Feb 09, 2015 11:17 am


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