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ONLYOFFICE and Office 365

PostPosted: Thu Oct 02, 2014 11:20 am
by Katrin Hunter
Hello,
I am interested in the product as it seems all encompassing for what we need. However, I see some things that are either lacking or I am missing.

For email:
1. We are currently using Office 365 hosted exchange server for emails, will we be able to link our email accounts to this?
2. Will all emails sent from within the system be added to a customer's history? And all emails received from someone be added as well?
3. Would we have access to all of our folders that we do on Office 365?
4. Can we add a custom signature to bottom of emails?

Re: ONLYOFFICE and Office 365

PostPosted: Thu Oct 02, 2014 12:36 pm
by Alexander
Hello,

1. Yes, you will be able to link your Office 365 email accounts to the ONLYOFFICE Mail module.

2. Please, note, that ONLYOFFICE Mail gives you an opportunity to link a thread or a single message to a CRM element with the purpose to transfer all the necessary information about the contacts, cases, opportunities sent by email to your CRM module. To lean a visual and detailed instruction about how to integrate Mail module with CRM module, please, follow this link:
http://helpcenter.onlyoffice.com/gettingstarted/mail.aspx
(>> Integrating with CRM).

3. Please, note, that if you connect using IMAP and the server doesn't disallow the sending of emails, in this case all the folders will be downloaded (except the foders "Drafts" and "Trash"). If you connect using POP3, in this case the folder "Inbox" will be downloaded only.

4. Please, note, that ONLYOFFICE Mail allows you to add a signature to your email messages. To learn a visual and detailed instruction about how to work with the Mail module and add a signature to the email message, please, follow this link:
http://helpcenter.onlyoffice.com/gettingstarted/mail.aspx