Save as PDF doesn't work

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Save as PDF doesn't work

Postby krisbee » Sat Jan 21, 2017 3:01 pm

Hi
I use Desktop Document Editor 4.2.3.296
When I try to "Save As" PDF it saves only the first page.
Even if the document has several pages, it saves in pdf only the 1st page and the pdf created is always of 176 ko (whatever the size of the original .docx document is).
Does anyone have the same pb ?
Any ideas ?
Thanks for your help.
krisbee
 
Posts: 9
Joined: Sat Jan 21, 2017 2:51 pm

Re: Save as PDF doesn't work

Postby Alex » Tue Jan 24, 2017 9:31 am

Hello,

Could you please specify the following for our technical specialists to detect the problem:

1) version of your OS;
2) send us this document to support@onlyoffice.com

We look forward to hearing from you.
Alex
 
Posts: 110
Joined: Tue Nov 01, 2016 1:14 pm

Re: Save as PDF doesn't work

Postby krisbee » Thu Jan 26, 2017 9:40 am

My OS is Windows 10
It does tat with all documents.
I send you some as examples to your mail.
krisbee
 
Posts: 9
Joined: Sat Jan 21, 2017 2:51 pm

Re: Save as PDF doesn't work

Postby Alex » Thu Jan 26, 2017 10:12 am

Hello,

We have received your e-mail with documents and forwarded information about the issue to our technical specialists. We will inform you when a solution is ready
Alex
 
Posts: 110
Joined: Tue Nov 01, 2016 1:14 pm

Re: Save as PDF doesn't work

Postby Alex » Thu Jan 26, 2017 1:48 pm

Good day,

The issue has been successfully resolved by our developers. The solution will be introduced to ONLYOFFICE during the next update of the service. Approximatelly it will be released in two weeks.

We apologize for any inconvenience caused.
Alex
 
Posts: 110
Joined: Tue Nov 01, 2016 1:14 pm

Re: Save as PDF doesn't work

Postby krisbee » Mon Feb 13, 2017 2:41 pm

Thanks a lot.
Do you think the update will be released soon ?
krisbee
 
Posts: 9
Joined: Sat Jan 21, 2017 2:51 pm

Re: Save as PDF doesn't work

Postby Alex » Thu Feb 16, 2017 12:19 pm

Hello,

We are glad to inform you that new updated version is released. Please follow this link to download a new version, it can be installed over the previous one.
Alex
 
Posts: 110
Joined: Tue Nov 01, 2016 1:14 pm


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