Documents won't save

Discussion of issues you faced using ONLYOFFICE

Documents won't save

Postby waters » Tue Jun 26, 2018 5:57 pm

After getting the newest update of OnlyOffice, the saving feature worked for a time but now I cannot save new files or save changes to existing files. I'm on Win10 and have been since using this desktop. I went into Properties after right clicking on the program in Program Files and tried clicking Write in the Permissions tab (which was unchecked), but that not solve the problem.

Does anyone have any solutions? I really like this suite but if it won't save, I have to get a different one. And it took me going through four of the "best" free word processor suites to find this one.
waters
 
Posts: 1
Joined: Tue Jun 26, 2018 5:46 pm

Re: Documents won't save

Postby Kate » Mon Jul 02, 2018 9:29 am

Hello,

Thank you for the detailed description of the issue.

Our developers didn't reproduce this problem within the latest version of ONLYOFFICE Desktop Editors.

To detect the issue, please, specify:

1) Do you have this problem while saving the local document using Desktop Editors app or the document stored on your cloud portal?
2) What about saving changes to the existing files, please, describe your actions step-by-step: you open, edit, save the document and after that there are no changes in the re-opened file, right? Or has the issue another scenario?
3) Do you have this problem with text documents only? Or also with spreadsheets and presentations?
Kate
 
Posts: 151
Joined: Mon Feb 09, 2015 11:17 am


Return to Issues

Who is online

Users browsing this forum: No registered users and 2 guests