Search found 27 matches

by jdardozzi
Wed Apr 08, 2015 11:10 am
Forum: Issues
Topic: OnlyOffice offline for 24hrs
Replies: 5
Views: 7484

Re: OnlyOffice offline for 24hrs

Magically, it returns...!
by jdardozzi
Mon Apr 06, 2015 4:52 pm
Forum: Issues
Topic: OnlyOffice offline for 24hrs
Replies: 5
Views: 7484

Re: OnlyOffice offline for 24hrs

Kate,

In addition to Win 7 workstations not loading, the same goes for Chromebooks, android and apple tables, phones....so it is not on our end.

I have emailed support but no response.

Jeff
by jdardozzi
Mon Apr 06, 2015 12:38 pm
Forum: Issues
Topic: OnlyOffice offline for 24hrs
Replies: 5
Views: 7484

Re: OnlyOffice offline for 24hrs

Kate

The very first thing we do is clear the cache and cookies when there is a problem. It does nothing regardless of the number of times or which machine - they all hang so this is not an user issue. This is not the first time this has happened.

Thanks

jeff
by jdardozzi
Sat Apr 04, 2015 1:06 pm
Forum: Issues
Topic: OnlyOffice offline for 24hrs
Replies: 5
Views: 7484

OnlyOffice offline for 24hrs

Yesterday we were unable to access our portal for 24 plus hours, pages would just hang forever. Today it is incredibly slow if it loads at all. What is going on. Complete lack of communication from the OO team is not encouraging....don't you care about your clients???
by jdardozzi
Fri Jan 23, 2015 12:44 pm
Forum: Documents
Topic: Printing Documents
Replies: 3
Views: 8138

Printing Documents

Apparently this feature of the document viewer only allows you to print to pdf. I can not select a printer option and even if my default printer is a machine on the network, the document viewer will only allow me to print to pdf. Is this a bug or something?
by jdardozzi
Fri Jan 09, 2015 2:15 am
Forum: Projects
Topic: Multiple Gantt Charts per project
Replies: 1
Views: 4708

Multiple Gantt Charts per project

Can you create different Gantt Charts/task lists for different segments of a project within one project?
by jdardozzi
Thu Jan 08, 2015 8:48 pm
Forum: Issues
Topic: Mail Server Down - 72 hrs
Replies: 4
Views: 7071

Re: Mail Server Down - 72 hrs

It is. Thanks.
by jdardozzi
Mon Jan 05, 2015 1:47 pm
Forum: Issues
Topic: Mail Server Down - 72 hrs
Replies: 4
Views: 7071

Re: Mail Server Down - 72 hrs

Eugenie There have been no settings changed by use since the accounts were created. None of our accounts receive mail anymore although they send email just fine. I have checked the mail settings. I have even created a new account and can sent email from but not receive emails. Our IMAP server is wor...
by jdardozzi
Sat Jan 03, 2015 3:42 pm
Forum: Issues
Topic: Mail Server Down - 72 hrs
Replies: 4
Views: 7071

Mail Server Down - 72 hrs

Have not received mail for 48 hours now through OO.
by jdardozzi
Sat Dec 20, 2014 3:21 pm
Forum: Issues
Topic: Will Political BS effect service for US and EU users?
Replies: 1
Views: 4232

Will Political BS effect service for US and EU users?

Alexander With all the geopolitical turmoil (which I regret) between our countries, will this effect the ability of Only Office to provide service to US and EU users? Come March, we have to begin paying for service, which is good, since OO has a good product/service and we are happy to do that (more...