Search found 443 matches

by Kate
Fri Feb 12, 2021 9:36 am
Forum: Issues
Topic: App Crashes
Replies: 4
Views: 133

Re: App Crashes

Hello!

Please delete and reinstall ONLYOFFICE Android app. Make sure the latest app version is installed.
If it does not solve the issue, please send us the information about the version of your Android OS.

Thank you for the collaboration,
Best regards!
by Kate
Tue Feb 09, 2021 8:23 am
Forum: Desktop Editors
Topic: Feature request: Allow scaling to 300%
Replies: 5
Views: 732

Re: Feature request: Allow scaling to 300%

Hello!
Thank you for the interest in ONLYOFFICE Software and for your feedback.

Unfortunately, we still can not say the exact development time of this option.

We do apologize for the inconvenience,
Best Regards!
by Kate
Tue Feb 02, 2021 11:50 am
Forum: Projects
Topic: New order in Milestones
Replies: 3
Views: 1544

Re: New order in Milestones

Hello, Francesco! We do apologize for not contacting you earlier. Could you please specify what exactly is wrong? Does any error appear? Could you please describe your actions step by step and attach the screenshots of the issue? Please be informed, the whole information about creating dependencies ...
by Kate
Tue Feb 02, 2021 8:18 am
Forum: Issues
Topic: App Crashes
Replies: 4
Views: 133

Re: App Crashes

Hello!

Could you please provide us with more details on the issue? Which ONLYOFFICE app do you use? Does any error appear when the app crashes?

We look forward to hearing from you soon.
Best regards!
by Kate
Tue Jan 26, 2021 4:16 pm
Forum: Desktop Editors
Topic: Onlyoffice cannot close win10 x64
Replies: 3
Views: 326

Re: Onlyoffice cannot close win10 x64

Dear user, We need more information, please: 1) The password-protected file. We just need the example of the file, it can be empty, but after editing which, the described error appears. 2) The screenshot of the situation. 3) The information from Event Log. The error can be indicated there. Here is t...
by Kate
Tue Jan 26, 2021 10:54 am
Forum: Issues
Topic: Recover Data
Replies: 1
Views: 213

Re: Recover Data

Dear Arthur, We do apologize for all the inconveniences! Please be informed, you have got all the information about recovering data without paying a license at support@onlyoffice.com. If you do not receive the notification, please, check all the folders in your inbox including the spam one. We kindl...
by Kate
Mon Jan 25, 2021 11:59 am
Forum: Desktop Editors
Topic: Not Printing in Linux - My printer does not show up.
Replies: 9
Views: 1687

Re: Not Printing in Linux - My printer does not show up.

Dear user,

Thank you for your cooperation in resolving the issue!

Best regards.
by Kate
Fri Jan 22, 2021 2:38 pm
Forum: Documents
Topic: Android Mobile APP
Replies: 1
Views: 229

Re: Android Mobile APP

Dear user,

Please note, ONLYOFFICE for Android does not support Chrome OS yet. But we passed the information to our developers, thank you for your feedback.

We apologize for the inconveniences,
Best regards!
by Kate
Fri Jan 22, 2021 9:38 am
Forum: Desktop Editors
Topic: Equations are lost when saving as odt or odp
Replies: 2
Views: 562

Re: Equations are lost when saving as odt or odp

Hello!

Could you please describe the problems that you face during the usage of ONLYOFFICE Software? We are willing to help. Please note, your suggestions or complaints are vital for us to continue improving our service.

Best regards!
by Kate
Tue Jan 19, 2021 1:39 pm
Forum: Desktop Editors
Topic: Onlyoffice cannot close win10 x64
Replies: 3
Views: 326

Re: Onlyoffice cannot close win10 x64

Hello!
Thank you for the provided information,

Please clarify the following information (the configuration of your PC and the exact version of ONLYOFFICE desktop editors) so that we can solve the problem.

Best regards!