huge UI on internal laptop screen

Discussion of issues you faced using ONLYOFFICE
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leaphorn
Posts: 1
Joined: Mon Jun 22, 2020 1:54 pm

huge UI on internal laptop screen

Post by leaphorn » Mon Jun 22, 2020 2:09 pm

Dear all,

I use OnlyOffice on a Dell Laptop under Ubuntu 20.04. The laptop operates either stand-alone on the internal screen with a resolution 1920x1080 (16x9) or on a multi-monitor set-up with 2 24'' screen with a resolution of 1920x1200 (16x10). After I opened OnlyOffice desktop editors for the first time on the multi-monitor set-up the entire user interface is blown up / zoomed-in when only operated on the internal screen (see screenshot).
Going back to the multi-monitor set-up the UI looks normal. Reinstalling or using the snap package does not change that.

Unfortunately, in the zoomed-in state the application is rather unusable with the UI using a large portion of the available real estate.
Maybe that is related the the DPI issues reported in other posts? However, resolution of the external and internal screens is quit similar ...

Thanks and cheers, Riko
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Kate
Posts: 373
Joined: Mon Feb 09, 2015 11:17 am

Re: huge UI on internal laptop screen

Post by Kate » Tue Jun 23, 2020 12:18 pm

Hello,

Unfortunately, an application does not always adapt well to the system scale (screen scaling - 100% or 200%).
https://github.com/ONLYOFFICE/DesktopEditors/issues/217.
You can start an application with "--force-scale=1" parameter, then the application will start at 100% scale.

Best Regards,

Kate

timatgca
Posts: 1
Joined: Wed Jun 24, 2020 7:41 am

Re: huge UI on internal laptop screen

Post by timatgca » Wed Jun 24, 2020 7:44 am

I have just noticed this too. I have a 4k monitor, but it not HiDPI, it is just a very big screen. However, OnlyOffice has decided that it must be scaled as if it is HiDPI. I must that the scaling looks quite good so that is encouraging, should I ever get a HiDPI screen.

Do I really have to change a startup option? Mine is a snap install from Ubuntu and I'm not sure how do that.

Kate
Posts: 373
Joined: Mon Feb 09, 2015 11:17 am

Re: huge UI on internal laptop screen

Post by Kate » Thu Jun 25, 2020 9:24 am

Hello,

Unfortunately, we are not able to recommend it to you. It depends on your choice. Please use the tool as described above in case you are not satisfied by how the scaling looks.

Best Regards,
Kate

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