Email Server Not Capturing All Emails

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Posts: 12
Joined: Sat May 07, 2016 3:53 pm

Email Server Not Capturing All Emails

Post by Xarcell » Thu Aug 18, 2016 10:24 pm

I tried setting up OnlineOffice as an email server and I could send emails, but not receive them. So after a week of trying to figure it out, I abandoned the idea. So now I've just added email accounts to it instead, but for some weird reason, not all emails are getting through. For example, I have setup through my cpanel hosting. I can do a test email from to and it will show up in my webmail and OO as well. However, at times which seem random, other emails from other places may not show up. I haven't noticed a pattern yet.

I really need this to work. I've tried deleting the accounts and adding the back again. I still get the same problem.

Please advise...

Posts: 373
Joined: Mon Feb 09, 2015 11:17 am

Re: Email Server Not Capturing All Emails

Post by Kate » Tue Aug 23, 2016 11:37 am


Thank you for a detailed description of the issue.

To detect the problem mentioned, please, contact our technical support team via email, post this description in your message and specify the address of the portal you use (for example,

Our specialists will do their best to find a solution for you.

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