Mail fetch/refresh

Discussion of the "Mail" module
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Posts: 27
Joined: Thu Oct 02, 2014 10:32 pm

Mail fetch/refresh

Post by jdardozzi » Sat Dec 20, 2014 3:13 pm


It appears that the refresh button on the mail page does absolutely nothing. Sometimes I have to wait 20-30 mins for emails to appear that have already appeared on my phones and tablets. I prefer to response to email via contact office but sometimes I have to by other device because I can not wait 20-30 mins to give a response.

What is the actually fetch cycle time for mail (IMAP)? Why have a fake button that does nothing?


Posts: 66
Joined: Mon Sep 29, 2014 11:38 am

Re: Mail fetch/refresh

Post by Alexander » Wed Dec 24, 2014 6:47 am

Hello Jeff,
Sorry for the inconveniences!
We had some technical problems with the mail module which causes such problems but now it should be already fixed.
Please contact us if the problem still persists.

Posts: 5
Joined: Sat Jan 03, 2015 4:53 am

Mail fetch/refresh

Post by pearlofbody » Sun Feb 22, 2015 2:47 pm

fetchmail is not used typically to fetch mails for OTRS. this is done via

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