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iPad Pro smart keyboard support for iOS

Posted: Wed Jan 03, 2018 5:23 am
by nOrbX187
Requesting support/fix for iPad Pro smart keyboards on the iOS version of the OnlyOffice Documents for mobile devices.

I currently have an iPad Pro 12.9 (2nd gen) with a Logitech Slim Combo keyboard that connects via the smart dock port. None of the keys are responsive when I'm attempting to edit a document. The soft keyboard on screen works once I detach the keyboard from the smart dock port.

This also occurs on an iPad Pro 10.5 with the similar Logitech Slim Combo keyboard for that iPad size.

Re: iPad Pro smart keyboard support for iOS

Posted: Thu Jan 04, 2018 11:42 am
by Kate
Hello,

Thank you for the provided information. We will forward the description of the problem to our testing team so they could reproduce and analyse the problem.

Re: iPad Pro smart keyboard support for iOS

Posted: Mon Jan 18, 2021 8:54 pm
by Chnes
Hi,

I have an ipad pro (2nd gen) 11 and most of the Documents are working with the Smart Keyboard, except the spreadsheet one. Same behavior as the one explained on the post on the 03/01/18.

Thank you

Re: iPad Pro smart keyboard support for iOS

Posted: Mon Jan 18, 2021 8:58 pm
by Chnes
Hello,

I have an iPad Pro 11 with a Smart Keyboard and the XLS app is not working with it. Same behavior as the one described on the 1st post. All the other apps (ppt, doc) are working well

Thank you

Re: iPad Pro smart keyboard support for iOS

Posted: Tue Jan 19, 2021 9:35 am
by Kate
Hello!
Thank you for the provided information.

Please be informed that our developers are working on resolving the issue.

We do appreciate the cooperation,
Best regards!

Re: iPad Pro smart keyboard support for iOS

Posted: Sun Mar 21, 2021 1:53 pm
by fuerst
Same problem here with a BRYDGE Bluetooth keyboard. Looking forward for a solution.
Thanks for the mobile ONLYOFFICE app!