Mac custom keyboard modifier not working

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xqzhou
Posts: 4
Joined: Fri Apr 16, 2021 5:27 am

Mac custom keyboard modifier not working

Post by xqzhou » Fri Apr 16, 2021 5:37 am

I've set up an external Dell keyboard for Mac and had re-mapped the Windows key to Options and Alt key to Command.

When I press Alt (which has been mapped to Command) on the external keyboard, OnlyOffice will bring the context menu like I have pressed Windows key.

Other applications works well.

After doing that,

OnlyOffice Desktop Version: 6.2 (492)
macOS Version: 11.1

Kate
Posts: 472
Joined: Mon Feb 09, 2015 11:17 am

Re: Mac custom keyboard modifier not working

Post by Kate » Fri Apr 16, 2021 10:17 am

Hello!
Thank you for the provided information,

Please be informed, that the problem has been passed to our Development team and is being worked on. We will contact you as the situation becomes clear.

Thank you for your cooperation,
Best regards!

xqzhou
Posts: 4
Joined: Fri Apr 16, 2021 5:27 am

Re: Mac custom keyboard modifier not working

Post by xqzhou » Fri May 07, 2021 6:25 am

Can i ask when the fix will be released?

Kate
Posts: 472
Joined: Mon Feb 09, 2015 11:17 am

Re: Mac custom keyboard modifier not working

Post by Kate » Fri May 07, 2021 8:04 am

Hello!

Unfortunately we cannot give you the exact time the issue will be resolved. We do apologize for the inconveniences caused.

Thank you for your understanding,
Best regards!

Kate
Posts: 472
Joined: Mon Feb 09, 2015 11:17 am

Re: Mac custom keyboard modifier not working

Post by Kate » Wed May 12, 2021 11:00 am

Hello,

Please be informed, the solution has been found. The fix will be in the following release.

We do appreciate your patience and cooperation,
Best regards!

xqzhou
Posts: 4
Joined: Fri Apr 16, 2021 5:27 am

Re: Mac custom keyboard modifier not working

Post by xqzhou » Thu May 13, 2021 8:23 am

Cool. Appreciated.

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