Desktop Edition stopped opening

Office suite for offline editing of documents, spreadsheets, presentations and collaboration
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t3kg33k
Posts: 3
Joined: Wed Jul 14, 2021 2:21 pm

Desktop Edition stopped opening

Post by t3kg33k » Wed Jul 14, 2021 2:28 pm

Suddenly today, I am unable to open any documents using the Desktop Editor version 6.3.1.56. Even if I attempt to open the application by itself it will not open.
I have been using it on Fedora 33 for the past few months with no issues having installed it via Flatpak. One thing I noticed is that I can open it from the command line with the Flatpak command:

flatpak run org.onlyoffice.desktopeditors
Gtk-Message: 10:26:25.390: Failed to load module "canberra-gtk-module"
Gtk-Message: 10:26:25.391: Failed to load module "pk-gtk-module"
Gtk-Message: 10:26:25.391: Failed to load module "canberra-gtk-module"
Gtk-Message: 10:26:25.391: Failed to load module "pk-gtk-module"
Qt: Session management error: None of the authentication protocols specified are supported


Does anyone know how to fix this?
Thanks.

Kate
Posts: 481
Joined: Mon Feb 09, 2015 11:17 am

Re: Desktop Edition stopped opening

Post by Kate » Thu Jul 15, 2021 1:08 pm

Hello!

We do apologize for the inconveniences caused,

Please note, our developers are working on this issue. Everything will be fixed soon, and the program will work correctly.

Thank you for your patience and understanding,

Best regards!

t3kg33k
Posts: 3
Joined: Wed Jul 14, 2021 2:21 pm

Re: Desktop Edition stopped opening

Post by t3kg33k » Thu Jul 15, 2021 1:27 pm

Kate wrote:
Thu Jul 15, 2021 1:08 pm
Hello!

We do apologize for the inconveniences caused,

Please note, our developers are working on this issue. Everything will be fixed soon, and the program will work correctly.

Thank you for your patience and understanding,

Best regards!
Thank you. I just found out this morning there is already a bug tracked on the Github page.

https://github.com/flathub/org.onlyoffi ... /issues/41

Kate
Posts: 481
Joined: Mon Feb 09, 2015 11:17 am

Re: Desktop Edition stopped opening

Post by Kate » Fri Jul 16, 2021 12:03 pm

Thank you for your interest in our software!

t3kg33k
Posts: 3
Joined: Wed Jul 14, 2021 2:21 pm

Re: Desktop Edition stopped opening

Post by t3kg33k » Sat Jul 17, 2021 10:24 am

I can report that the latest update (6.3.1.56) fixed the issue.

Kate
Posts: 481
Joined: Mon Feb 09, 2015 11:17 am

Re: Desktop Edition stopped opening

Post by Kate » Mon Jul 19, 2021 9:44 am

Hello!

We're really glad to know that the issue has been resolved!

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