Connecting to existing personal.onlyoffice.com account

Office suite for offline editing of documents, spreadsheets, presentations and collaboration
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dubclipper
Posts: 1
Joined: Tue Jan 01, 2019 12:29 am

Connecting to existing personal.onlyoffice.com account

Post by dubclipper » Tue Jan 01, 2019 1:04 am

Hello,

I just installed version 5.2.80.470 of Desktop Editors. I went to "Connect to cloud" then pressed the Onlyoffice button. In the window that pops up, I selected ONLYOFFICE from the drop-down menu, then typed in personal.onlyoffice.com in the URL field. The personal.onlyoffice.com main page pops up in the tab. So far so good, right?

Alas, the Login button that's in the page's studio-top-panel does not show up so I can't log into my existing account. The auth-form shows up just fine but that doesn't help because if I put in my email (and agreeing to the terms, it correctly admonishes me by saying that my email is already registered. Sadly, I cannot connect to my existing personal.onlyoffice.com account.

Am I missing something??

Kate
Posts: 239
Joined: Mon Feb 09, 2015 11:17 am

Re: Connecting to existing personal.onlyoffice.com account

Post by Kate » Wed Jan 02, 2019 9:18 am

Hello,

Unfortunately new version of ONLYOFFICE$ desktop Editors can not connect to your ONLYOFFICE Personal account at the moment. Please accept our apologies

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