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Connecting to existing personal.onlyoffice.com account

Posted: Tue Jan 01, 2019 1:04 am
by dubclipper
Hello,

I just installed version 5.2.80.470 of Desktop Editors. I went to "Connect to cloud" then pressed the Onlyoffice button. In the window that pops up, I selected ONLYOFFICE from the drop-down menu, then typed in personal.onlyoffice.com in the URL field. The personal.onlyoffice.com main page pops up in the tab. So far so good, right?

Alas, the Login button that's in the page's studio-top-panel does not show up so I can't log into my existing account. The auth-form shows up just fine but that doesn't help because if I put in my email (and agreeing to the terms, it correctly admonishes me by saying that my email is already registered. Sadly, I cannot connect to my existing personal.onlyoffice.com account.

Am I missing something??

Re: Connecting to existing personal.onlyoffice.com account

Posted: Wed Jan 02, 2019 9:18 am
by Kate
Hello,

Unfortunately new version of ONLYOFFICE$ desktop Editors can not connect to your ONLYOFFICE Personal account at the moment. Please accept our apologies