Good software, bad support

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Jorge
Posts: 2
Joined: Fri Mar 25, 2016 5:00 pm

Good software, bad support

Post by Jorge » Mon Feb 11, 2019 10:11 am

I have been a client for many years...and mostly of the time I do not use this app because I do not have any kind of support. The online chat does´nt answer... sometimes I wait for 15 or 20 minutes and the only message was the first automatic "Hello, How may I help you?"
So, we use mainly for keeping some information.
Now, we can not even make a backup of the 39 Gb we have here, and even when we delete many files, there is still 39 Gb!

Kate
Posts: 246
Joined: Mon Feb 09, 2015 11:17 am

Re: Good software, bad support

Post by Kate » Tue Feb 12, 2019 7:52 am

Hello,

you have received an answer in our support system support@onlyoffice.com

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