Why is there a feedback button?

Your ideas on the improvement of ONLYOFFICE mobile applications / mobile version.
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multipass2
Posts: 2
Joined: Mon Aug 19, 2019 4:30 pm

Why is there a feedback button?

Post by multipass2 » Mon Aug 19, 2019 4:32 pm

I submitted feedback to the feedback button on the mobile app. I received a response back that all mobile feedback should be sent to the mobile forum. Why have a feedback button if the response is to use the forum?
Also, when I tried to email the support email after this, my IP address is banned. Weird.

Kate
Posts: 232
Joined: Mon Feb 09, 2015 11:17 am

Re: Why is there a feedback button?

Post by Kate » Tue Aug 20, 2019 3:17 pm

Hello,

We will discuss this situation within our team. Thank you! What do you mean by your email was banned? Did you try to email support@onlyoffice.com?

multipass2
Posts: 2
Joined: Mon Aug 19, 2019 4:30 pm

Re: Why is there a feedback button?

Post by multipass2 » Fri Aug 23, 2019 5:53 pm

Hi,

I received this message as a not able to receive reply:
The mail system

<support@onlyoffice.com>: host mx1.onlyoffice.com[54.244.224.31] said: 554
5.7.1 Service unavailable; Client host [80.241.60.215] blocked using
ips.backscatterer.org; Sorry 80.241.60.215 is blacklisted at
http://www.backscatterer.org/?ip=80.241.60.215 (in reply to RCPT TO
command)

The weird thing is I had sent an email from that email address the day before and it completed. Which is why I was confused as to why it would be banned the next day.

Thank you for looking into the process you have currently.

Best wishes

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