Problems with Reports

Discussion of the "Projects" module
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alberto
Posts: 2
Joined: Mon May 09, 2016 11:51 pm

Problems with Reports

Post by alberto » Mon May 09, 2016 11:54 pm

Good Morning!

I had not received the summary time report email that i'd made from a template from some time ago. (almost 2 weeks)

Is there any problem with the sending?

Best Regards!

Kate
Posts: 185
Joined: Mon Feb 09, 2015 11:17 am

Re: Problems with Reports

Post by Kate » Thu May 12, 2016 12:24 pm

Hello,

Due to the short-term technical issues we experience now there is a problem with functioning of online office Reports system.
Our developers are working on the solution of this problem.

As soon as the issue is resolved, the solution will be introduced into ONLYOFFICE during the next update of the service, which we are planning to release at the beginning of the next week.

We are sincerely sorry for any inconvenience the issue might have caused.

alberto
Posts: 2
Joined: Mon May 09, 2016 11:51 pm

Re: Problems with Reports

Post by alberto » Sat May 28, 2016 7:38 pm

Good Morning

We had waiting for more than 2 weeks, and nothing had been fixed. Sending and receiving email reports are essential for our management system, and this is a very BIG problem to us.

Please send us a convenient answer

Regards.

Kate
Posts: 185
Joined: Mon Feb 09, 2015 11:17 am

Re: Problems with Reports

Post by Kate » Wed Jun 01, 2016 10:46 am

Hello,

Unfortunately, we were obliged to change the data of release of the next ONLYOFFICE update with the solution of this problem.

Our developers will do their best to fix this issue during this month.

We are sincerely sorry for the inconveniences.

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